You Zend only supports legal permission-based email marketing practices and follows a strict anti-spam policy to protect its customers’ reputation. We actively fight against the sending of unsolicited e-mail.

In order to prevent abuse, You Zend takes the following actions:

  • You Zend does not allow anyone to use its services for the purpose of sending spam. A member of our staff reviews all new accounts using a range of different criteria before validating the account.
  • A one-click unsubscribe link is automatically added to each email sent. This link cannot be removed. Unsubscribers’ email addresses are immediately suppressed from all future sending. If a recipient calls or sends us an email requesting to be removed from a customer’s list, we will manually unsubscribe the recipient from the customer’s database.
  • In compliance with email marketing laws, You Zend automatically adds the company name of the sender (US accounts must also include the physical address) in the message footer.
  • You Zend clients are advised to include in the emails they send information on how the recipients joined their lists.
  • You Zend provides information about email marketing legislation in its Terms and Conditions. All users are required to agree to You Zend’s Terms and Conditions when they fill in the form for the account creation.
  • Because it happens, that even though a customer may not be sending spam and recipients may still report them as spammers, You Zend responds individually to every spam complaint. Sometimes recipients forget they have requested to receive correspondence from a company, and usually, users appreciate to be reminded when and how they expressed their consent to be mailed.
  • You Zend automatically saves a record of every email that is sent through the system.
  • We maintain subscription date for every new subscriber and IP address. It is easy to determine who is attracting complaints.

If you received an unsolicited email from a You Zend customer, please forward it to abuse@youzend.com and we will immediately take measures to solve the problem. Among others, we will:

  • Review the content of the email.
  • Double check that the sender has your permission to mail you.
  • Review the complaint and inform you and the sender in question.

Adequate response to spam complaints is very important to ensuring our reputation with world-wide ISPs.